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Freshservice

Enable AI assistants to manage IT service tickets and operations by integrating directly with Freshs...

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Updated Sep 23, 2025
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Enable AI assistants to manage IT service tickets and operations by integrating directly with Freshservice. Automate ticket creation, updates, and asset management to streamline your IT support workflows. Accelerate routine IT service tasks with seamless AI-driven interactions.
  1. Log in to your Freshservice Account

  2. Navigate to Profile Settings

    • Click on your avatar or profile icon in the top right corner.
    • Select “Profile Settings” from the drop-down menu.
  3. Access API Settings

    • In Profile Settings, locate and click on “API Settings”.
  4. Copy Your API Key

    • Your Freshservice API key will be displayed here.
    • Copy the API key. You will need it in the next steps.
  5. Find Your Freshservice Domain

    • Your domain is the unique part of your Freshservice URL (e.g., yourcompany.freshservice.com).
    • Copy this value as well.
  6. Open FastMCP Connection Interface

    • Click the “Install Now” button for the Freshservice MCP integration.
    • This will open the FastMCP connection interface.
  7. Fill in the ENV Values

    • In the FastMCP interface, enter the following:
      • FRESHSERVICE_APIKEY: Paste the API key you copied earlier.
      • FRESHSERVICE_DOMAIN: Paste your Freshservice domain (e.g., yourcompany.freshservice.com).
  8. Save and Complete the Setup

    • Click to save or finish the setup in the FastMCP interface.

You have now successfully configured the required ENV values for the Freshservice MCP integration.

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